Question 1

What is an extension?

Accepted Answer

Extensions are mini-apps that live inside Beaconly and connect to your favorite services. Each extension: Fetches data from a specific service (like Jira, GitHub, or Asana) Displays updates directly in your menu bar Shows notifications for important events Provides quick access to relevant links and actions Think of extensions as widgets that bring your most important work information right to your menu bar, without needing to switch between different apps and browser tabs.

Question 2

How do I install an extension from the gallery?

Accepted Answer

Installing an extension from the gallery is simple: Click the Beaconly icon in your menu bar Click the + button to open the extension gallery Browse or search for the extension you want Click Install on the extension card Authenticate with the service when prompted (this securely connects your account) Configure any optional settings for the extension Your extension will start working immediately after installation and authentication.

Question 3

How do I create a custom extension?

Accepted Answer

Beaconly supports custom extensions for services not yet in our gallery: Click the + button in Beaconly Select “Create Custom Extension” Choose the type of extension: API Extension - Connect to any REST API RSS Extension - Monitor RSS/Atom feeds Webhook Extension - Receive real-time updates Configure the endpoint URL, authentication, and display options Set up polling intervals or webhook endpoints Save your extension Custom extensions support basic authentication, API keys, and OAuth 2.0 for …

Question 4

How do I connect Jira, GitHub, Asana, etc.?

Accepted Answer

Connecting your work services is straightforward: Install the extension for your service from the gallery When prompted, click “Connect” or “Sign In” You’ll be redirected to the service’s login page Sign in with your account credentials Authorize Beaconly to access your data You’ll be redirected back to Beaconly automatically The connection uses OAuth 2.0 for most services, which means your credentials are never stored by Beaconly. Each service only grants the minimum permissions needed to …

Question 5

Can I connect multiple accounts for the same service?

Accepted Answer

Yes! You can connect multiple accounts for the same service: Install the extension for the service (if not already installed) Click the + button and select the same extension again Authenticate with your second account Each account will appear as a separate extension instance This is useful if you have: Personal and work GitHub accounts Multiple Jira workspaces Different Asana teams Each instance maintains its own settings and displays its own data independently.

Question 6

How do I remove or reorder extensions?

Accepted Answer

To remove an extension: Click the Beaconly icon to open the panel Right-click (or Control-click) on the extension you want to remove Select “Remove Extension” Confirm the removal To reorder extensions: Click and drag any extension card Drop it in your preferred position The order is saved automatically Your extension order persists across app restarts, so you can organize your dashboard exactly how you like it.

Question 7

Why isn't my integration loading data?

Accepted Answer

If an extension isn’t showing data, try these steps: Check your internet connection - Extensions need connectivity to fetch data Re-authenticate - Your access token may have expired: Right-click the extension Select “Reconnect” or “Sign In Again” Check the service status - The third-party service might be experiencing downtime Review extension settings - Make sure filters and queries are configured correctly Restart Beaconly - Sometimes a fresh start resolves temporary issues If problems …

Question 8

Is my integration data secure?

Accepted Answer

Yes, security is a top priority for Beaconly: OAuth 2.0 Authentication - We never see or store your passwords Encrypted Storage - All tokens and credentials are stored in your Mac’s secure Keychain Local Processing - Data is fetched and displayed locally on your Mac No Server Storage - Your data is never transmitted to Beaconly servers Minimal Permissions - We only request the minimum access needed Beaconly acts as a secure bridge between your Mac and your services. Your sensitive information …

Question 9

How do I install Beaconly?

Accepted Answer

You can install Beaconly directly from the Mac App Store: Open the Mac App Store on your Mac Search for “Beaconly” Click Get or Download Once installed, open Beaconly from your Applications folder After launching, Beaconly will appear in your menu bar as a small icon. Click it to start adding extensions and customizing your workflow.

Question 10

What are the system requirements?

Accepted Answer

Beaconly requires: macOS 14.0 (Sonoma) or later Apple Silicon (M1/M2/M3) or Intel based Mac Internet connection for fetching data from your integrated services Beaconly is optimized for both Apple Silicon and Intel-based Macs, providing native performance on either platform.

Question 11

How do I add my first extension?

Accepted Answer

Adding your first extension is quick and easy: Click the Beaconly icon in your menu bar Click the + button (or “Add Extension”) Browse the extension gallery to find the service you want Click Install on your chosen extension Follow the authentication prompts to connect your account Once connected, your extension will start displaying data immediately. You can add as many extensions as you need to build your perfect dashboard.

Question 12

Where does Beaconly appear on my Mac?

Accepted Answer

Beaconly lives in your menu bar at the top of your screen. After installation: Look for the Beaconly icon (a small beacon/lightning symbol) on the right side of your menu bar Click the icon to open the Beaconly panel The panel shows all your installed extensions and their data If you don’t see the icon, make sure Beaconly is running. You can also check your menu bar settings if you use any menu bar management apps that might hide icons.

Question 13

What's included in the free vs. premium plan?

Accepted Answer

Free Plan: Up to 3 extensions Basic notification support Standard refresh intervals Community support Premium Plan: Unlimited extensions Priority notifications with custom sounds Faster refresh rates for real-time updates Custom extensions (API, RSS, Webhooks) Priority support Early access to new features The free plan is great for trying Beaconly or if you only need a few key integrations. Premium unlocks the full power of Beaconly for power users and teams.

Question 14

How do I upgrade or downgrade my subscription?

Accepted Answer

Managing your subscription is easy through the Mac App Store: To Upgrade: Open Beaconly Go to Preferences (or Settings) Click “Upgrade to Premium” Complete the purchase through the App Store To Downgrade: Open the App Store app Go to your Account Settings Find Subscriptions and select Beaconly Choose to cancel or switch to a lower tier When downgrading, your premium features remain active until the end of your current billing period.

Question 15

Do you offer refunds?

Accepted Answer

Refunds for Beaconly are handled through the Mac App Store: Apple handles all billing and refunds for App Store purchases To request a refund, visit Apple’s refund request page Refunds are typically processed within 48-72 hours We recommend trying the free version first to make sure Beaconly fits your workflow before upgrading to premium.

Question 16

Is there a discount for annual billing?

Accepted Answer

Yes! Choosing annual billing saves you money: Monthly subscription: Pay month-to-month at the standard rate Annual subscription: Save up to 20% compared to monthly billing Annual subscriptions are billed once per year and automatically renew unless cancelled. You can switch between billing periods at any time through your App Store subscription settings.

Question 17

Beaconly isn't appearing in my menu bar

Accepted Answer

If the Beaconly icon is missing from your menu bar: Check if Beaconly is running - Look for it in Activity Monitor or your Applications folder Menu bar overflow - If you have many menu bar apps, the icon might be hidden. Try clicking the arrow or removing some apps Menu bar management apps - Apps like Bartender or Hidden Bar might be hiding Beaconly. Check their settings Restart Beaconly - Quit and relaunch the app from Applications Check Login Items - Ensure Beaconly is set to launch at login …

Question 18

An extension isn't updating

Accepted Answer

If an extension shows stale or outdated data: Manual refresh - Click the extension and look for a refresh button Check internet connection - Extensions need connectivity to fetch updates Re-authenticate - Your session may have expired: Right-click the extension Select “Reconnect” or “Sign In Again” Check refresh settings - Verify the extension’s refresh interval in settings Service status - The third-party service might be experiencing issues Restart Beaconly - A quick restart often resolves …

Question 19

I'm seeing authentication errors

Accepted Answer

Authentication errors usually mean your connection to a service needs refreshing: Reconnect the extension: Right-click the extension showing the error Select “Reconnect” or “Sign In Again” Complete the authentication flow Check for password changes - If you changed your password on the service (e.g., GitHub), you’ll need to re-authenticate Revoke and re-authorize: Go to the service’s settings (e.g., GitHub Settings > Applications) Revoke Beaconly’s access Reconnect through Beaconly Check for …

Question 20

How do I contact support?

Accepted Answer

We’re here to help! You can reach support through: Email: Send detailed questions to our support team In-App Feedback: Use the “Send Feedback” option in Beaconly’s Help menu Website: Visit beaconly.app/contact for our contact form For faster support, please include: Your macOS version Beaconly version (found in Beaconly > About Beaconly) A description of the issue Steps you’ve already tried Any error messages you’ve seen Premium users receive priority support with faster response times.

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